We are pleased that you are interested in our company and that we have the possibility to inform you about the access, use and processing of your personal information. You may, at any time, exercise your rights of access, rectification, cancellation and opposition of your personal data by sending an e-mail to email@example.com.
The policy sets out the different areas of user privacy and describes the obligations and requirements of the users, the website and the website owners. In addition, the manner in which this website processes, stores and protects user data and information will also be detailed in this policy.
This website and its owners take a proactive approach to user privacy and ensure that appropriate measures are taken to protect the privacy of its users throughout their visiting experience. User data is not sold to third parties.
We may collect and process the following data about you:
-Information you provide to make a travel booking or any other interaction through the store or forms on this website, such as requesting catalogs, obtaining information or language tests. We will only store personally identifiable details such as first name, last name, zip code, municipality, date of birth, language, nationality, gender, email, phone number and allergies or nutritional preferences if it is necessary to enter those details into our booking system.
-Information you provide when contacting us through our forms, participating in our language tests or through a promotion through this website, or if you report a problem with this website.
-If we request your contact details for future use, even though you have the option to unsubscribe from such use.
-Details of transactions you carry out through this site and the fulfilment of your bookings.
-Details of your visits to this website (including, without limitation, traffic data and location data) whether this is necessary for our own purposes or otherwise, and the resources that you access.
Your data is processed within the European Union. If permitted by law, data processing also takes place in non-European foreign locations. If you have decided to make a booking with Sprachcaffe, your data will only be shared with entities necessary for our service, such as flight companies, agencies, accommodation companies and Sprachcaffe members. They may also be provided to courier companies when necessary for the delivery of documentation. Your payment details will be provided to collection agencies, financial institutions or our collection staff in order to complete your payments during the checkout process with the entity you have chosen to do so (where applicable). It is necessary to transfer the personal data you have provided to us if we want to fulfill a contractual agreement.
Your data will be stored in accordance with relevant travel, tax and business laws. This occurs in order to comply with third party demands, if applicable, which will be established before this process begins in order to fulfill our reporting obligation.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected. It is very important to us that your data is handled responsibly and with great care. We prioritize the protection of your privacy before, during and after our users' data is processed.
Whenever we collect sensitive information (such as credit card data) it is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon in the address bar of your web browser, or by looking for "https" at the beginning of the web page address. Sensitive information is protected using Secure Socket Layer (SSL), the industry standard for secure payments in the web environment.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
If you have found our website through a Google Display ad, an ad with an affiliated company or in an e-mail, Google AdWords will store a cookie on your computer or device. This does not allow anyone or any entity to know your identity.
The information contained in the conversion cookies helps us to create statistics with which we can measure our conversion rates. This means that we will be informed of how many users have come to our website by clicking on Google ads, affiliate ads or through clicks inserted within an e-mail. In addition, it shows us how many users have seen one or more of our offers on our website.
You can deactivate conversion tracking if you do not want to participate in the tracking process. This can be done by modifying your browser settings for website-specific cookies by the relevant domains:
Google AdWords: addsettings.google.com.
Malaga Plus: malagaplus.com
We may collect information about your computer, including, where available, your IP address, operating system and browser type for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.
You have the option to modify your web browser settings so that cookies are not automatically stored or so that cookies are deleted from your computer at the end of your internet session. Please be aware that there is a possibility that you may not be able to use many features on our website if your browser's cookie settings have been changed. You can find more information about web browser options here:
Other information such as your name, postal address, telephone number or e-mail address will not be known to us if you have not provided us with these details voluntarily.
This website uses Google Analytics, which is a web analytics service provided by Google Inc ("Google"). Google Analytics uses "cookies" which are text files stored on your computer. These cookies allow the analysis of the use of a website. The user information that Google generates is usually transferred to a Google server in the USA, where it is finally saved. In case you have hidden your IP address on our website, Google will shorten your IP address within the members of the European Union states or within the European Economic and Monetary Union. Your full IP address will only be transferred to a Google server in the United States of America in exceptional cases. We will use Google to evaluate your use of our website, to compile reports on users' web activity and to produce usage information about the website and online services that are connected to the proper functioning of the website. The IP address shown to us by Google Analytics is not collected with other Google data. In addition, you have the option to change the settings of your web browser so that cookies are not stored automatically or so that cookies are deleted from your computer at the end of the internet session. Please note that you may not be able to use many features on our website if your browser's cookie settings have been changed.
We use Google Maps on certain web pages of our website in order to display maps and locations. Google Maps is a service of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States of America. Your IP address will be sent to Google and a cookie will be stored as soon as you visit a website that has Google Maps embedded in it.
You can find out more about Google's data processing on the following website
Alternatively, you can click this link to prevent Google Analytics from accessing your user data on this website so that an opt-out of your cookies will be placed on your device. If you delete cookies, you will need to access the link again.
Communication, engagement and actions taken through external social media platforms in which this website and its owners participate are in accordance with the terms and conditions as well as the privacy policies maintained with each social media platform, respectively. Users are advised to use social networking platforms wisely and communicate/participate with due care and caution with respect to their own privacy and personal details. This website nor its owners will ever solicit sensitive information through social media platforms and encourage users who wish to discuss sensitive details to contact them through the main communication channels, such as via telephone or email. This website may use social sharing buttons that help share web content directly from web pages to the social networking platform in question. Before using these social media sharing buttons, users are advised to do so at their own discretion and the social media platform may track and save their request to share a web page, respectively, through their social media platform account.
We use plugins on the social network website facebook.com on some of our pages. Facebook.com ("Facebook") is part of Facebook Inc. 1601. California Ave, Palo Alto, CA 94304, United States of America. A connection to the Facebook servers will be made if you visit an IWebsite with such a plugin while it is active on the internet. The plugin will be displayed on the website through communication with your web browser. The Facebook servers are informed about which pages you have visited. In case you are logged into Facebook while visiting our website, Facebook will automatically link the information about your activity on our website with your Facebook account. The information used through some functions of the plugin located on several of our pages (such as the "Like" button or leaving a comment), will be linked to your personal Facebook profile, as long as you are logged into Facebook at the same time. You can prevent this data transmission by logging out of your Facebook account before accessing our website. You can find more information on data processing, agreements, your rights and changing your privacy settings at this link: https://www.facebook.com/policies.
You must log out of Facebook and delete cookies that have been stored on your computer before accessing our website if you have a Facebook account and do not want usage information to be stored on our website or linked to your personal Facebook profile.
Users who contact this website and/or its owners do so at their own discretion and provide the personal data requested at their own risk. Your personal information is kept private and stored securely until it is no longer required or used, as detailed in the Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data. Every effort has been made to ensure a secure email submission process but users are advised that by using this form to send emails to processes they do so at their own risk.
This website and its owners use any information submitted to provide you with more information about the products/services they offer or to assist you in answering any questions or queries you have submitted. This includes using your data to subscribe to any email newsletter program operated by the website, but only if it was made clear to you and your express permission was given when submitting any form to the email process. Or whereby the consumer has previously purchased or inquired about purchasing a product or service to which the email newsletter relates. This is by no means a complete list of your user rights with respect to receiving email marketing material. Your details are not passed on to any third party.
The email communications service is produced via servers of The Rocket Science Group LLC (MailChimp), located outside the EU, in the USA, better known as MailChimp, whose ownership is under the EU-US Privacy Shield agreement approved by the European Data Protection Committee. The name and email data you provide to sign up for any of our electronic communications are shared with that company. You can read more:
About MailChimp, the Swiss-EU Privacy Shield and the GDPR:
You can inquire about the extent, origin and recipients of the personal data that is stored. You can inquire about the reasons why your personal data has been stored. Your inquiries about these details are completely free of charge. You can send your questions in writing to the address mentioned below.
You can always refuse your agreement where we are allowed to process your data, as well as your consent to allow us your personally identifiable data. Please send an email to firstname.lastname@example.org
You retain the right to revoke the permission you have granted us to view and process the data you have provided to us. For details on revoking your contract, please contact our data protection representative.
This website operates an email communications program, which is used to inform subscribers about products and services provided by this website. Users may subscribe through an automated online process if they wish, but do so at their own discretion. Some subscriptions may be processed manually by prior written agreement with the user.
Subscriptions are taken in accordance with the law. All personal data relating to subscriptions are held securely and in accordance with the Data Protection Act. No personal data is passed on to third parties or shared with companies/individuals outside the company operating this website.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for further analysis and evaluation. Such tracked activity may include; opening emails, forwarding emails, clicking links within email content, times, dates and frequency of activity [this is not a complete list]. This information is used to refine future email campaigns and provide the user with more relevant content based on their activity.
In accordance with privacy and electronic communications laws and regulations, subscribers have the opportunity to unsubscribe at any time through an automated system. This process is detailed in the footer of each email campaign. If an automated subscription system is not available, clear instructions on how to unsubscribe will be detailed instead, in addition to this link.
c/o Sprachcaffe Reisen GmbH
60594 Frankfurt (Germany)
Phone: 0049 69 6109120
Should you have any complaints or questions, please contact the data protection administrator before taking any further action. We will take care of any problems you have directly and to the best of our ability, as we take your satisfaction very seriously.
In the unlikely scenario that we are unable to deal with your particular concerns, you can contact the regulatory authority responsible for our county about any complaints or queries you may have. You can find their contact details below:
Spanish Data Protection Agency.
C/ Jorge Juan, 6
Telephone: 901 100 099 - 91 266 35 17
Málaga Plus S.L.
Pje. Antonio Barceló Madueño, 5
29017 Pedregalejo, Málaga
Phone: 0034 952 29 93 30
Please note the liability provisions regarding this site: Despite careful review of the contents, Málaga Plus S.L. assumes no responsibility for the content of any linked website. The operators of the linked pages are solely responsible for their content.